Return, Exchange & Refund Policy

At Elegance Fashion House, we deal in premium Suits and Sarees, and every product is quality-checked before dispatch. However, if you receive a defective or damaged product, we are here to help—subject to the terms mentioned below.

1. Mandatory Unboxing Video (Important)

Customers must record a clear, continuous unboxing video from the moment the package is opened.

The video should clearly show:

• The sealed package

• Product condition

• Any visible defect, damage, or incorrect item

This video acts as mandatory proof for any return, exchange, or refund request.

⚠️ Without an unboxing video, no claim for damage, defect, or wrong product will be accepted.

2. Eligibility for Exchange / Return

Exchange or return is applicable only if the product is defective, damaged, or incorrect.

• The issue must be reported within 48 hours of delivery

• The product must be:

  • Unused and unworn

  • With original tags, packaging, and invoice intact

3. Non-Eligible Cases

We do not accept returns or refunds for:

• Size issues or fitting preferences

• Color or design variation (minor color difference due to screen resolution is normal)

• Change of mind after purchase

• Sarees or suits once worn, washed, or altered

4. Exchange Process

• Share the unboxing video and images with our customer support team via WhatsApp or email

• After verification, the exchange request will be approved

• Exchange will be processed for the same product or similar value, subject to availability

5. Refund Policy

• Refunds are issued only if an exchange is not possible

• Once approved, refunds will be processed within 5–7 working days

• Refunds will be credited to the original payment method

6. Damaged or Defective Products

If the product is confirmed as defective or damaged based on video verification:

• We will arrange an exchange or refund, depending on stock availability

• Claims raised without proper proof will not be entertained

7. Contact Support

For any return, exchange, or refund request, please contact our customer support team within the allowed timeframe.

We are committed to providing a smooth and fair resolution for our customers.