Return & Refund Policy

At Elegance Fashion House, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return and refund policy to make the process as easy and convenient as possible.

1. Eligibility for Returns:
– To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact.
– Returns must be initiated within 7 days from the date of delivery.

2. Return Process:
– To initiate a return, please contact our customer support team via email or phone to request a Return Merchandise Authorization (RMA) number.
– Once you receive your RMA number, securely package the item(s) you wish to return, including the RMA number, and ship them back to us using a trackable shipping method.
– Please note that customers are responsible for all return shipping costs unless the return is due to a mistake on our part or a defective item.

3. Refund Process:
– Once we receive your returned item(s) and verify their eligibility, we will process your refund within 7 days.
– Refunds will be issued to the original method of payment used for the purchase.
– Please allow [X additional days] for the refund to reflect in your account, depending on your payment provider’s processing time.

4. Exchanges:
– If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.
– Exchanges are subject to product availability.

5. Exceptions:
– Certain items, such as personalized or customized products, may not be eligible for returns or refunds unless they are defective or damaged upon receipt. Please contact us directly for assistance with such items.

6. Damaged or Defective Items:
– In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or arranging for repairs, depending on the circumstances.

7. Contact Us:
– If you have any questions or concerns regarding our Return & Refund Policy, or if you need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Elegance Fashion House is enjoyable and worry-free.

By placing an order with Elegance Fashion House, you acknowledge and agree to abide by the terms and conditions of our Return & Refund Policy outlined above. We appreciate your trust in us and look forward to serving you again in the future.